We are committed to ensuring that we meet the needs of our customers and as an ISO 9001:2008 accredited company we are continually looking to improve the quality of our services. As such we would appreciate your feedback by completing this short questionnaire.

Q1 How important are the following factors in influencing your decision to use a particular supplier?
Please click 1 to 7 where 1 is Very Important and 7 not at all important

  VERY
IMPORTANT		           NOT AT ALL
IMPORTANT
 
1
2
3
4
5
6
7
Staff friendliness
Speed and response of enquiries
Service information and guidance
Head-Office staff knowledge
Technical knowledge
Communication
Pricing
Reputation
Website information
On time service delivery
Reliability
Problem solving ability


Q2 How do you rate our performance on each of the following measures?
Please click 1 to 7 where 1 is Excellent and 7 is Very Poor

  EXCELLENT           VERY POOR
 
1
2
3
4
5
6
7
Staff friendliness
Speed and response of enquiries
Service information and guidance
Head-Office staff knowledge
Technical knowledge
Communication
Pricing
Reputation
Website information
On time service delivery
Reliability
Problem solving ability


Q3 How do you rate our post delivery activities and ongoing maintenance services?
 

 
EXCELLENT
GOOD
AVERAGE
POOR
VERY POOR
 


Q4 Do we keep our promises?
 

 
ALWAYS
MOST OF THE TIME
OCCASIONALLY
NEVER
 


Q5 Would you recommend Giffen Group to other businesses?
 

 
DEFINITELY WOULD
MOST OF THE TIME
OCCASIONALLY
NEVER
 


Q6 We would appreciate your candid views on what you see as:
Our main STRENGTH as your supplier

 

  Our main WEAKNESS as your supplier

 


Q7 What trade journals do you read / subscribe to?
 

 


In order for us to consider your response please ensure that the information below is completed in full:

Company:

THANK YOUR FOR TAKING THE TIME
TO COMPLETE THIS QUESTIONNAIRE
Contact Name:
Email Address:
Telephone:
Point of contact at Giffen Group: